Here are the top public behavioral interview questions on Interview GPS for evaluating Customer Orientation.
Last Updated: Feb. 29, 2020
Attribute Type: Competency
Customer Orientation
Puts the customer at the beginning, center, and end of every transaction
Interview questions
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Using examples drawn from your experience, describe how you measure and take account of the impact of your decisions on external parties.
Submitted by huifang
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When have you ever gone out on a limb to defend a customer? What happened?
Submitted by huifang
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Tell me about a time you “inherited” a customer. What steps did you take to establish rapport with them? What did you do to gain their trust?
Submitted by luis
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Please describe a recent situation in which you exceeded a customer’s expectations. How did the customer respond?
Submitted by luis
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What specific actions have you taken in the past to improve relations with your customers?
Submitted by alex