Here are the top public interview questions on Interview GPS for evaluating a candidate's knowledge of Customer Service.
Last Updated: March 14, 2020
Attribute Type: Skill
Customer Service
No description available yet
Interview questions
- Create a free community account to rate questions and generate interview plans.
- Can you describe a time when you had to say no to an important customer’s request?
- Tell me about a time you turned an angry customer into a happy customer.
- Tell me about a time when you convinced a customer to not cancel their plan or return a product.
- ell me about a time when you went above and beyond what was expected of you for a customer.
- Describe an experience you had that required you to really empathize with a customer’s situation for you to truly understand their issue and how to solve it?
- How would you reply to an angry customer who wants to speak with your manager?
- How would you respond to a client who complains that the product is too expensive and asks for a discount?